Hearing Aid Adjustment and Reprogramming

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To Send in a Hearing Aid for Adjustments and Reprogramming

We Pride Ourselves in Our Fast Customer Service! We will reprogram and ship out your hearing aids the same day we receive them. U.S. customers, please allow 5 days from the day we receive them for us to reprogram and for shipping back to you. We return all hearing aids to U.S. customers by Priority Mail, confirmed delivery. For Canadian & International customers, please allow 10 days from the day we receive them to reprogram and ship back to you due to Customs delays in your country. We will ship all hearing aids back to our International customers by Priority Mail. If you purchased a hearing aid from us and need to have the programming adjusted, we would be glad to adjust the hearing aid. The following charges will apply.

For USA Customers:

  • If you originally provided us an audiogram to program your hearing aid with your order, we will be glad to adjust the hearing aid free of charge once within 60 days of ordering. All you pay is a $20 shipping and handling charge. After the first free hearing aid adjustment, there is a fee of $50 for each hearing aid for each time you ask us to adjust the hearing aid. You can pay this fee by using this payment link.
  • If you did NOT provide us an audiogram and you want us to adjust your hearing aid, there is a $50 reprogramming fee for adjusting each hearing aid. There is no free hearing aid adjustment. You can pay this fee by using this payment link.

For Canadian & International Customers:

  • If you originally provided us an audiogram to program the hearing aid with your order, we will be glad to adjust each hearing aid for a fee of $70 USD for each hearing aid. You can pay this fee by using this payment link.
  • If you did not provide us an audiogram and you want us to adjust your hearing aid, there is an automatic $70 reprogramming fee for each hearing aid. You can pay this fee by using this payment link.

In all cases, you must obtain a Return Merchandise Authorization (RMA) number from us. Please send us an RMA request by e-mail to: RMA@HearingCentral.com or call us at 877-611-4636. If you send us an e-mail, please include the following minimum information:

  • The date the hearing aid was purchased
  • The name of person who bought the hearing aid
  • Address where the hearing aid was sent
  • What frequencies you are having problems with (speech, music, restaurants, phone etc.)

When you receive the RMA number, please do the following:

  • Complete and include a hearing aid Repair Form
  • Place the hearing aid(s) into your soft overnight storage pouch
  • Place the soft pouch into a standard bubble-wrapped envelope
  • Write the RMA number and the word “REPROGRAM” on the outside of the envelope
  • INCLUDE THE TRANSACTION # FOR THIS PURCHASE on the Repair Form

Mail to:

Hearing Central LLC,
Attn: REPROGRAM, 20100 N. 51st Ave., Suite F640,
Glendale, Arizona 85308 USA