Returning A Hearing Aid

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Hearing Aid Trial Returns

(If you want your hearing aid reprogrammed or adjusted, U.S. buyers click here and Canadian & International buyers please click here.) If you have purchased a hearing aid within the past 90 Days and want to return it for a refund:

If you are returning a hearing aid for a refund that you have purchased within the past 90 days, you must obtain a Return Merchandise Authorization (RMA) number and Free Return Shipping Label from us. Please send us an RMA request by logging into your My Account, via e-mail to: RMA@HearingCentral.com or call us at 877-611-4636. If you send us an e-mail, please include the following minimum information:

  • The date the hearing aid was purchased
  • The name of person who bought the hearing aid
  • Address where the hearing aid was sent
  • Optional – Why the hearing aid was not right for you

When you receive the RMA number & Free Return Shipping Label, please do the following:

  • Place the hearing aid and all documentation into the original box
  • Place the box into a standard bubble-wrapped envelope
  • Write the RMA number and the word “RETURNS” on the outside of the envelope
  • Apply the Free Return Shipping Label to the envelope

Return the hearing aid to:

RETURNS” , “RMA#” (The RMA number given to you)
Hearing Central LLC
20100 N. 51st Ave., Suite F640
Glendale, Arizona 85308

NOTE: If you send us a hearing aid after the 90 days time limit, and without an RMA# written on the outside of the package, we will send the hearing aid back to you with no other action on our part. TEMPORARY ACCEPTANCE BY US OF THE HEARING AID TO ASCERTAIN WHETHER A VALID RMA# HAS BEEN ASSIGNED, DOES NOT CONSTITUTE A LEGAL ACCEPTANCE BY US OF THE HEARING AID . ONLY WHEN A VALID RMA# IS RECORDED WILL WE ACKNOWLEDGE OUR LEGAL ACCEPTANCE OF THE PACKAGE.